4. Eligibility Criteria for Replacement

§  Timeframe: Issues must be reported within 24 hours of delivery. Delayed claims cannot be accepted.

§  Condition: Products must be unused, unassembled, and in original packaging (with tags, manuals, and accessories intact).

§  Documentation: A valid purchase invoice, along with clear photos and an unboxing/assembly video, is mandatory. Claims without documentation will not be processed.

5. Eligible Issues

Replacement requests will only be accepted under the following circumstances:

§  Manufacturing Defects – Impacting functionality, safety, or usability.

§  Transit Damage – Reported immediately with photographic/unboxing proof.

§  Incorrect Product Delivered – Wrong color, size, design, or model.

§  Missing Parts/Accessories – Verified and shipped free of cost.

6. Ineligible Issues

Claims will not be accepted for:

§  Damage due to customer mishandling, rough use, improper installation/storage.

§  Unauthorized modifications, tampering, or non-standard repairs.

§  Claims without invoice, photos, or mandatory unboxing video.

§  Issues reported after 24 hours of delivery.

§  Minor cosmetic variations (color tone, finish, texture).

7. Shipping Damage Claims

§  Inspect packaging immediately upon receiving your order.

§  If visible damage is found:

§  You may refuse delivery, OR

§  Accept the package but note the damage on the delivery receipt.

§  Then, contact The Chair Wale Customer Care thechairwale@gmail.com  immediately with photos and an unboxing video.

§  Note: Claims for shipping damage will not be accepted later than 24 hours from delivery.

8. EMI, Credit Card EMI & Easy Pay Later Special Terms

No Cancellation on EMI Orders

Orders placed using EMI, Credit Card EMI, or Easy Pay Later payment modes cannot be cancelled once confirmed, regardless of shipment status.

No Returns on EMI Orders

Products purchased through EMI payment options are not eligible for return or refund under any circumstances.

Replacement Only for Valid Issues

EMI orders are eligible only for replacement, strictly under the following conditions:

§  Manufacturing Defects

§  Damage During Transit

§  Incorrect Product Delivered

§  Missing Components or Accessories

All replacement requests for EMI orders are subject to manufacturer approval and internal quality verification.

Replacement Process for EMI Orders

§  Replacement timelines, inspection procedures, and documentation requirements will remain the same as stated in this policy.

§  For large or bulky products, replacement parts may be provided instead of a complete product replacement, at The Chair Wale’s discretion.

§  Refunds, chargebacks, or EMI cancellations with banks or financial partners are not supported once the order is confirmed.

*Important Note*

EMI transactions are processed through third-party financial institutions. The Chair Wale has no control over EMI cancellations, reversals, interest rates, or bank-level policies once the order is placed.

9. Replacement Process

1.    Email us at thechairwale@gmail.com with:

§  Order Number

§  Registered Email ID & Phone Number

§  Clear photos and an unboxing video showing the defect/damage/wrong item

2.    Our team will acknowledge and verify your request within 2-3 working day.

§  Working Hours: 10 AM – 6 PM (Mon–Sat)

3.    If approved:

§  Pickup will be arranged (if available)

§  If pickup is unavailable, you may courier the product to us. Courier charges up to ₹500 will be reimbursed upon valid receipt submission.

4.    Inspection: Returned items undergo a strict quality check. Only documented issues will be considered.

5.    Resolution:

§  Replacement will be dispatched after verification.

§  For large/bulky items (chairs, sofas, tables), replacement parts may be provided instead of a full product exchange.

COD POLICY

 Refund Policy for Partial COD Orders

At The Chair Wale, we aim to make your shopping experience transparent and hassle-free. Below are the conditions for cancellations and refunds on orders placed under the Partial Cash on Delivery (COD) option.

1. Before Dispatch

· Orders can be canceled anytime from your order page or by contacting our support team (thechairwale@gmail.com).

· 100% of the advance amount (15% paid online) will be refunded to your original payment method.

2. After Dispatch but Before Delivery Attempt

· If you cancel the order or refuse delivery after the courier has picked it up, the shipment will be returned to origin (RTO).

· In such cases, we will refund the advance amount minus two-way logistics charges (actuals).

3. Delivery Attempted but Refused / Address Unreachable / Buyer Unavailable

· If delivery fails due to customer-side reasons (wrong/incomplete address, repeated unavailability, refusal without valid reason), the advance will be refunded after deducting two-way logistics charges (actuals).

· If delivery fails due to courier or service issues, we will either reschedule delivery or issue a full refund of the advance upon request. 

4. Defective Product or Transit Damage

· If you refuse delivery due to visible damage or product defect, please note it with the courier and provide supporting photos/videos.

· We will arrange a free replacement or issue a full refund of the advance in line with our Returns Policy. 

5. Refund Timelines

· All approved refunds will be processed within 3–7 working days and credited back to the original payment method used for the advance payment.

Quick FAQ (checkout page)

Q1. Why do you take 15% in advance?

To reserve inventory, reduce failed deliveries, and speed up dispatch while keeping COD convenience.

Q2. Can I pay the full amount online instead?

Yes. Choose “Prepaid (Full)” at checkout.

Q3. What if I’m not available at delivery?

We attempt redelivery.

Q4. Can I change my address after placing a Partial COD?

For security, address edits aren’t supported. Cancel (full advance refund before dispatch) and reorder.

Q5. Is the advance refundable?

Yes - see Cancellation policy for all scenarios.

WARRANTY POLICY

At The Chair Wale, we are committed to providing durable, ergonomic, and high-quality products designed to enhance your comfort and productivity. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.

1. Warranty Coverage

The warranty covers manufacturing defects only – defects in material, workmanship, or functionality that affect safe and intended use.

Products Covered Under Warranty:

§  Office Chairs – 1 Year

§  Gaming Chairs – 1 Year

§  Cross-Leg Chairs – 1 Year

§  Recliner Sofas – 1 Year

2. Warranty Eligibility

To be eligible for warranty policy coverage, the customer must:

1.      Register the product within 7 days of purchase at www.thechairwale.com/warranty  (or via QR code inside packaging).

2.      Provide proof of purchase (invoice) and product details at the time of claim.

3.      Share clear photos and/or videos of the defect.

4.      Ensure the product has been used strictly according to the user manual.

3. Warranty Claim Process

1.      Contact The Chair Wale Customer Care via 📧 thechairwale@gmail.com or ☎️ +91 90999 55799.

2.      Submit order number, registered warranty ID, and evidence (photos/videos).

3.      Our team will verify the claim within 2–3 working days.

4.      If approved:

§  Defective parts such as wheels, hydraulic system, base, armrests, and recliner mechanism are covered for 1 year.

§  The hydraulic system and recliner mechanism are additionally covered for 6 months , during which they will be repaired or replaced free of cost.

§  For large products (office/gaming chairs, recliners), replacement parts may be shipped instead of replacing the entire product.

§  All defective parts replaced under warranty must be returned to The Chair Wale.

4. What is Not Covered

§  Normal wear and tear (fabric, mesh, leather, cushion flattening).

§  Damage due to misuse, mishandling, rough usage, or neglect.

§  Damage caused by not following the user manual.

§  Unauthorized repairs or modifications.

§  Use of non-original accessories/parts.

§  Cosmetic changes (fading, discoloration, scratches, wrinkles).

§  Accidental or consequential damages caused by external factors.

5. Important Terms

§  Warranty is valid only for the original purchaser and is non-transferable.

§  Warranty period begins from the date of purchase.

§  Repairs or servicing under warranty can be done only by The Chair Wale or authorized service centres.

§  The Chair Wale reserves the right to repair, replace, or provide an equivalent part at its discretion.

§  Policy terms may change without prior notice, but existing claims will be honored under the policy active at the time of registration.

6. Customer Support

📞 +91 90999 55799

📧 thechairwale@gmail.com

🌐 www.thechairwale.com